Returns & Exchanges

At IncontinenceProducts, we prioritize your comfort and confidence, which is why we offer a 30-day hassle-free return policy on all unworn fashion items in their original packaging. For hygiene reasons, garments must be returned with all protective seals intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original shipping box, ensuring all tags are attached and the hygiene seals have not been tampered with.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund to your original payment method within 5-7 business days.