Frequently Asked Questions
Everything you need to know about our discreet, high-performance apparel.
How do I determine my correct size?
We recommend checking our detailed Size Guide located on each product page. Our garments are designed to fit like standard high-quality underwear, but measuring your waist and hips will ensure the best leak-proof performance.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers. The sender name on the shipping label is listed as 'IP Logistics' to ensure your privacy at every step.
How do I care for my reusable garments?
To maintain the integrity of the absorbent layers, machine wash on a cold, gentle cycle with mild detergent. Avoid fabric softeners and bleach, and tumble dry on low or line dry.
What is your return policy for hygiene products?
Due to the sensitive nature of our products, we can only accept returns on items that are unopened and in their original, sealed packaging. Please contact our support team within 30 days of purchase to initiate a return.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their products sooner.
Are your products suitable for both bladder and bowel incontinence?
Our current fashion range is specifically engineered for light to heavy bladder leaks. For bowel incontinence, we recommend checking the specific absorption ratings on our heavy-duty product line.